www.the-restoration.com

Do you deliver outside London?

Yes. We deliver outside London via courier for approximately £55, but please email Sophie with your postcode for an accurate quote. Please note, parts of the Highlands, Wales and Cornwall may cost more.



How can I view the furniture?

During the week, viewings are by appointment, between 9am-9pm. Call Sophie on 07990 573 889, or email sophie@the-restoration.com



Do I need an appointment on a Saturday?

No. On a Saturday, we open between 11am-3pm, when you can pop in without an appointment. The showroom is very occasionally closed on a Saturday so please check the website if you are planning a visit, especially if you are coming from outside the local area. If the showroom is going to be closed on a Saturday, we will make it clear on the website in advance.



How do I buy something I see online?

Call or email Sophie and she will reserve it for you. Find her details on our contact page.



How do I pay?

Payment is by cash or cheque on delivery/collection. Deposits are not needed in advance of the delivery, however you are welcome to leave one if you would prefer. A receipt will be provided against a deposit.



How do I arrange delivery of my item?

After deciding you would like to buy something, call or email Sophie and she will suggest some possible delivery dates. If you reserve something when visiting the warehouse, you can arrange a delivery time there.



Does the delivery price increase if I buy more than one item?

No. The delivery price is the same no matter how many items you buy.



How quickly are items delivered?

We aim to deliver your furniture within 7 days of confirmation. Deliveries to certain postcodes (those closest to the warehouse) are usually made within 72 hours.



When do you deliver?

Monday – Friday 9am - 9pm, and on Saturday afternoons.



Do you give me a specific time for delivery?

Yes. A 30 minute slot will be given in which to expect us.



Can I request a specific time slot?

If you let us know when would be the most convenient time to deliver, we will do our best to accommodate. It will however depend on how much notice is given.



Do you carry the furniture into the house?

Yes.



What if I live on the third floor?

No problem.



What if the furniture doesn’t fit?

We do ask that people measure up carefully. If you want to email over any measurements or photos of doorways etc to get our opinion, please do. We can usually advise whether it will fit.

If, when the furniture is delivered, it doesn’t fit, we take it away and charge the delivery price.



Can I rent the furniture?

Yes. The furniture can be rented at £50 per piece, per day, plus two delivery charges, for delivery and collection.